Are you worried about GDPR?

Are you worried about GDPR? If the answer is no then take a look at this recent article When the new GDPR regulations come into force in just one years time the maximum penalty that can be levied for major breaches in Data Compliance, with regard to consumer data,...

Making the most of PR

Making the most of PR Traditionally PR or (Public Relations) has been seen as a way to minimise the damage caused to a company or organisation from negative stories. In the past it was the preserve of large companies who could afford to employ their own in-house PR...

Brexit and UK tourism, what is the likely impact?

Brexit and UK Tourism, what is the likely impact? Just over a month after the result of the EU referendum began to sink in we take a look at how the decision to leave the EU may affect tourism in the UK. No-one knows for certain what the long term impact on the UK...

When things go wrong

When things go wrong The recent news that the South Lakes Safari Zoo in Cumbria may be closed down permanently may come as a shock to some. Read the coverage here. The facility was last in the news in 2013 when one of their keepers was tragically killed by a Sumatran...

Turning Customer Complaints into positive experiences

Turning Customer Complaints into positive experiences Even the best run tourism businesses occasionally have to deal with customer complaints, it’s the nature of a service industry that no matter how hard you try you won’t be able to meet every customer’s expectations...

Good Customer care costs less than marketing

Good Customer Care costs less than Marketing!   Whilst carrying out a couple of client visits recently it struck me how easy it is for a manager owner of a tourism business to let the small things pass them by. When you are busy working in the business and worrying...