Are you worried about GDPR?

Are you worried about GDPR? If the answer is no then take a look at this recent article When the new GDPR regulations come into force in just one years time the maximum penalty that can be levied for major breaches in Data Compliance, with regard to consumer data,...

Grants available for Dartmoor Businesses

Do you run a business in Dartmoor, Devon? If so could you’re business benefit from a grant of up to 40% of the value of your project? Grants available for Dartmoor Businesses. The Greater Dartmoor LEAF (Local Economic Action Fund) provides grant funding to help...

Are you feeling the benefit of Brexit?

Are you feeling the benefit of Brexit? Many of the national bodies such as Visit Britain and predicting that the UK tourism industry will see a very real benefit from the Brexit Vote. We wrote about this in one of our own blogs recently too. As the Sterling remains...

Making the most of PR

Making the most of PR Traditionally PR or (Public Relations) has been seen as a way to minimise the damage caused to a company or organisation from negative stories. In the past it was the preserve of large companies who could afford to employ their own in-house PR...

Brexit and UK tourism, what is the likely impact?

Brexit and UK Tourism, what is the likely impact? Just over a month after the result of the EU referendum began to sink in we take a look at how the decision to leave the EU may affect tourism in the UK. No-one knows for certain what the long term impact on the UK...

When things go wrong

When things go wrong The recent news that the South Lakes Safari Zoo in Cumbria may be closed down permanently may come as a shock to some. Read the coverage here. The facility was last in the news in 2013 when one of their keepers was tragically killed by a Sumatran...

Turning Customer Complaints into positive experiences

Turning Customer Complaints into positive experiences Even the best run tourism businesses occasionally have to deal with customer complaints, it’s the nature of a service industry that no matter how hard you try you won’t be able to meet every customer’s expectations...

Good Customer care costs less than marketing

Good Customer Care costs less than Marketing!   Whilst carrying out a couple of client visits recently it struck me how easy it is for a manager owner of a tourism business to let the small things pass them by. When you are busy working in the business and...

Want to Manage it, Measure it!

Want to manage it, measure it! In the tourism sector much of what affects your business, such as weather, the economy, school holidays and policy decisions, are out with your control. In some tourism businesses these factors can have an enormous impact on your...

How tight are your margins?

How tight are your margins? As my grandmother used to say “Watch the pennies and the pounds will look after themselves!”. Your grandmother’s household economics philosophy is perhaps not the most widely accepted method of company financial control but it works! In any...